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Conditions and Terms of Sale
PRICES
All prices quoted are per unit price in PNG Kina. Prices are valid for 21 days from date of quotation for
stock items. Non stock item quotations are valid for 7 days and subject to exchange rate variations.
TERMS OF PAYMENT
Standard terms are NET 30 days from date of invoice to approved accounts. When a credit account has been
approved the Customer will be notified in writing with the maximum account also stated. To expedite initial
orders or for non-account customers remittance must accompany order. Interest at the rate of 1.5% per
month (18% per year) may be added to all past due accounts over 30 days). Accounts over 60 days will
automatically revert to cash with order status until credit has been re-established. If it is necessary
to refer an account to a collection agency or solicitor all past due amounts including charges and all
collection and or legal fees must be paid in full before the account can be re-opened.
Cheque payments shall only be accepted from current account holders. Non-account holders wishing to pay
by Cheque are advised that goods shall not be released until the Cheque has been cleared for payment.
Telegraphic transfers for payments are to be the Westpac Bank, Waigani Branch, Account: Prosec Security
and Communications Pty Ltd, Account Number will be provided prior to transfer of payment.
SHIPMENT
Orders will be shipped whenever possible by your nominated freights forwarding company. Where no freight
forwarding is nominated Pacom Communications will pre-pay freight charges and add to the invoice value of
the order for account customers. For non-account customers freight must be prepaid.
CLAIMS FOR SHORTAGES
Claims for shortages must be presented within 7 days from date of shipment. Freight damage claims should
be filed directly with the delivery Freight Company within 5 days of receipt of shipment.
RETURN POLICY
Under no circumstances will returned merchandise be accepted for credit or refund unless specifically
authorized by the Managing Director of Pacom Communications. Equipment returned for either exchange,
credit or refund is subject to a 15% handling charge based on the value of the exchange, credit, or refund.
Customers WILL be charged for merchandise that has been damaged in shipment or by the customer, or altered
in any way for the components and labour to restore the goods back to their original condition. This charge
would be in addition to the 15% handling charge deducted on the units returned in new condition. Equipment
for repair may be returned to Pacom Communications without prior written authorization. A brief letter
describing the nature of the defect should be included with the returned merchandise.
WARRANTY POLICY
All equipment supplied by Pacom Communications is warranted against faulty workmanship and parts for a
period of twelve (12) months from the date of delivery to the customer. During the warranty period Pacom
Communications shall, at its option, repair or replace faulty parts or equipment provided the fault has not
been caused by misuse, accident, deliberate damage, abnormal atmosphere, liquid immersion or lightning
discharge; or where attempts have been made by unauthorized persons to repair or modify the equipment. The
warranty does not cover modifications to software. All equipment for repair under warranty must be returned
freight paid to Pacom Communications or to such other place as Pacom Communications shall nominate.
Following repair or replacement the equipment shall be returned to the customer freight forward.
If it is not possible due to the nature of the equipment for it to be returned to Pacom Communications,
then such expenses as may be incurred by Pacom Communications in servicing the equipment in situ shall
be chargeable to the customer. When equipment for repair does not qualify for repair or replacement under
warranty, repairs shall be performed at the prevailing costs for parts and labour. Under no circumstances
shall Pacom Communications liability extend beyond the above nor shall Pacom Communications, its
principals, servants or agents be liable for the consequential damages caused by the failure or
malfunction of any equipment.
ORDERS
All orders are binding. Cancellation of any order prior to delivery must be notified in writing and
accepted by the Managing Director of Pacom Communications in writing. At the discretion of Pacom
Communications the cancellation of any order prior to delivery may be subject to a cancellation fee of not
less than 15% of the order value.
VARIATION
No variation from these conditions will be accepted unless agreed in writing by the Managing Director of
Pacom Communications.
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